The daily ledger

Converting inbound leads into customers at OpenAI

Learn how OpenAI used an internal AI sales assistant to qualify inbound leads, personalize responses, and help sales teams convert customer interest.

Improving support with every interaction at OpenAI

Learn how OpenAI uses AI to enhance support, cutting response times, improving quality, and scaling to meet hypergrowth.

Empowering teams to unlock insights faster at OpenAI

OpenAI’s research assistant helps teams analyze millions of support tickets, surface insights faster, and scale curiosity across the company.

Driving sales productivity and customer success at OpenAI

See how OpenAI built an internal AI sales assistant to automate account research, meeting preparation, product knowledge, and customer follow-up.

Building OpenAI with OpenAI

At OpenAI, we rely on our own technology to help streamline work, scale expertise, and drive outcomes. In our new series, OpenAI on OpenAI, we share lessons to help other organizations do the same.

Turning contracts into searchable data at OpenAI

OpenAI built a system to extract contract data quickly, cutting turnaround times and making it easier for teams to access the details they need.

Introducing parental controls

We’re rolling out parental controls and a new parent resource page to help families guide how ChatGPT works in their homes.

Combating online child sexual exploitation & abuse

Discover how OpenAI combats online child sexual exploitation and abuse with strict usage policies, advanced detection tools, and industry collaboration to block, report, and prevent AI misuse.

VibeGame: Exploring Vibe Coding Games

Accelerating Qwen3-8B Agent on Intel® Core™ Ultra with Depth-Pruned Draft Models

Buy it in ChatGPT: Instant Checkout and the Agentic Commerce Protocol

We’re taking first steps toward agentic commerce in ChatGPT with new ways for people, AI agents, and businesses to shop together.